Terms and conditions - online or telephone purchases.

(Terms and Conditions for purchases made in store are available upon request.)

Orders

Upon receipt of your order we will endeavour to accept and confirm as soon as possible. The order is not binding until acceptance has been received and thereafter either party may withdraw from the sale at any point up until the goods are despatched (notwithstanding your statutory cancellation and return rights outlined below). Any monies that have been paid up until that point will be refunded in full notwithstanding any non-refundable deposits.

Delivery and returns

For delivered goods:-

The free UK delivery offer applies to UK mainland only and exludes Northern Ireland, Scottish Highlands and the Isles

For goods over the value of £100, on your first order we require the delivery to be made to your card registered address. Our system will allow you to enter a separate delivery address to store on the account for future orders but this will not be used for your first order unless it is under £100.

For PayPal payments we must shipped to an address confirmed and authorised by Paypal on your account.

We will endeavour to ship your goods as soon as possible from the moment your payment is received and the order is complete.

Delivery time is usually within 2 working days

Please ensure that the goods are inspected thoroughly and that any marks, damage or missing items are noted on the signature when you receive the delivery. In the event that you are not able to thoroughly check then please write 'unchecked' next to your signature when receiving the goods. Issues of damaged or missing items are often not possible to resolve if you have not carried out the above checks.

You are entitled to return any goods received within 15 days of the delivery for a full refund PROVIDED THAT the goods are returned complete, unmarked and fully re-saleable. All packaging must be undamaged and all accessories must be included. We recommend that you photograph the goods before you despatch them back to us to help you investigate cases of damage in transit or damage caused once they have left you.

Beyond 15-days you are still entitled to your statutory rights and the goods are warranted to be free from manufacturer defects for the greater of either the manufacturer warranty or 12-months (other than second-user or ex-demo goods marked otherwise). Should the goods be eligible to return to us on a warranty basis the discretion as to whether to repair or replace the item lies solely with the manufacturer.

IMPORTANT NOTE - Should you choose to register goods for extended warranties or free add-on bonuses then those goods are then not returnable for any purpose other than for warranty reasons. As such you are waiving your statutory right to no-quibble return and are accepting the goods unequivocally. We therefore strongly recommend that you do not register the purchase with the manufacturer for extended warranty or other purposes until either the 15-days from delivery has passed or when you are satisfied with your received goods.

For collected goods (Click and Collect):-

Click and Collect is available on all purchases (except those paid via PayPal) where the card-holder address matches the registered address supplied during checkout and where the 3D-Secure / Verified by Visa security check is completed successfully.

**Click and collect is not available for orders paid by PayPal**

Along with the card used for purchase you must bring two of the following forms of identification that match both your name and supplied address:

- UK Driving license

- Original Council Tax bill

- Original utility bill from a recognized supplier

- Original bank or building society statement

Goods can be cancelled up to and including the end of the day that they are collected. If they are collected and returned the same day they must be complete in the original condition and re-saleable with no damage. Beyond this time you are still entitled to your statutory rights and the goods are warranted to be free from manufacturer defects for the greater of either the manufacturer warranty or 12-months (other than second-user or ex-demo goods marked otherwise). Should the goods be eligible to return to us on a warranty basis the discretion as to whether to repair or replace the item lies solely with the manufacturer.

For all orders:-

Some goods are not returnable - this includes but is not restricted to custom orders, DVDs, books and wearables. Any deposits placed to reserve goods in store are subject to the same non-cancellation rights.